Do I need to have my trip fully planned before contacting you?
Not at all, that's exactly what we're here for. Many of our guests come to us with nothing more than a destination in mind and a rough idea of how long they have. Through our AI Chronicle Canvas planning workflow and our founder-led consultation process, we build your journey from a completely blank canvas.

How far in advance should I book?
For multi-day packages and Round Tours, we recommend booking at least 2 to 3 months in advance. For day tours, a minimum of 2 weeks is generally sufficient, though earlier is better during peak seasons.

What is the difference between your packages and a tailor-made journey?
Our ready-made packages are expertly designed itineraries with a structured format. A tailor-made journey is built entirely around your preferences, travel dates, and pace.

Can I customise one of your existing packages?
Absolutely. Our packages are frameworks, not fixed itineraries. We can adjust destinations, pace, experiences, and accommodation based on your needs.

How does the booking process work?
Contact us, receive a proposal, confirm with a 25% deposit, and pay the balance 45 days before departure. Day tours require full payment at booking.

Can I book a trip for a group?
Yes, we create tailor-made group journeys for families, friends, and corporate travel.

Will I have a dedicated guide throughout the trip?
Yes, all journeys include a dedicated English-speaking chauffeur-guide who stays with you throughout.

What does 24/7 support actually mean?
Our operations team is available around the clock to assist with any situation during your trip.

What type of vehicles do you use?
We use private air-conditioned vehicles suited to your group size, all maintained to high standards.

Are accommodations confirmed before arrival?
Yes, all accommodations are fully booked and confirmed before your departure.

Can I make changes during my trip?
Yes, we offer flexibility where possible, with full transparency on any additional costs.

Do I need a visa?
Most travellers require an ETA, which can be applied online and processed within 24 to 72 hours.

What is the best time to visit Sri Lanka?
The island is a year-round destination, with different regions best at different times.

What currency is used?
Sri Lankan Rupee (LKR). Cards are widely accepted and ATMs are available.

Is Sri Lanka safe?
Yes, it is a safe and welcoming destination with proper precautions and support.

What should I pack?
Light clothing, modest wear for temples, walking shoes, sunscreen, and essentials.

Are meals included?
Most packages include breakfast, with other meals depending on the itinerary.

What does responsible tourism mean?
It means creating value for local communities, protecting the environment, and respecting cultural heritage.

Do you offer ethical wildlife experiences?
Yes, we strictly avoid harmful practices and follow responsible wildlife guidelines.

How does my booking support local communities?
We partner with local businesses, guides, and artisans to ensure your travel benefits Sri Lanka directly.